Privacy Policy

Effective date: July 27, 2026
Last updated: July 27, 2026

Arlington Autism Center (Arlington Autism Center, we, us, or our) operates the website arlingtonautismcenter.com and provides autism evaluation and Applied Behavior Analysis (ABA) therapy services. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to information collected through our website, our contact and consultation request forms, our advertising lead forms, and our text messaging program.

Contact Information

Arlington Autism Center
7511 US Highway 287 Frontage Road, Arlington, TX 76001
Phone: (817) 538-3649
Email: contact@arlingtonautismcenter.com
Website: https://arlingtonautismcenter.com

1. Information We Collect

We collect the following categories of information when you contact us, request a consultation, or submit a form on our website or through our advertising:

Information you give us directly

Name - the first and last name of the person submitting the form, and, where you choose to provide it, the first name of the child you are inquiring about.
Phone number - including mobile phone numbers, which we use to return your inquiry by call or text message.
Email address - used to respond to inquiries and send scheduling information.
Message content - anything you type into a free-text field, such as a description of your scheduling needs or general questions about our services.
Insurance or funding source - only if you volunteer it, so we can tell you whether we are in network.
SMS consent status - whether you checked the box agreeing to receive text messages, along with the date, time, and the page or form on which you gave that consent.

Information collected automatically

IP address, browser type, device type, referring page, and pages viewed on our site.
Analytics data collected through Google Analytics to help us understand how visitors use our website.

What we do not collect through this website

Our website forms are intended for general inquiries and scheduling only. Please do not submit detailed medical history, diagnostic records, or other sensitive clinical information through our website forms or by text message. Clinical information is collected separately through our secure intake process once you become a client.

2. How We Use Your Information

We use the information we collect to:

Respond to consultation requests, questions, and inquiries.
Schedule, confirm, reschedule, and remind you about evaluations and therapy appointments.
Send you text messages you have expressly consented to receive, as described in Section 3.
Verify insurance benefits and eligibility when you ask us to.
Operate, maintain, secure, and improve our website.
Comply with applicable legal, regulatory, and professional obligations.

We do not sell your personal information. We do not rent, trade, or otherwise disclose your personal information to third parties for their own marketing purposes.

3. SMS / Text Messaging

Why we collect your mobile number. Arlington Autism Center collects mobile phone numbers so that we can send appointment-related and consultation-related text messages to individuals who have expressly opted in to receive them. This includes appointment reminders, appointment confirmations and changes, consultation scheduling and follow-up, intake and paperwork reminders, and responses to questions you send us.

How you opt in. You may opt in to receive text messages from Arlington Autism Center in the following ways:

On our website. By checking the SMS consent checkbox on our contact or consultation request form at arlingtonautismcenter.com and submitting the form. The checkbox is not pre-checked, and checking it is optional. You may submit the form and receive service without agreeing to text messages.
Through our Facebook lead form. By checking the SMS consent checkbox on an Arlington Autism Center lead form served through Facebook or Instagram and submitting the form. That checkbox is also optional and is not pre-selected.
By replying to us. By sending a text message to a phone number we have published for text communication, or by replying to a message from us.

The consent language presented at each of these opt-in points reads:

By checking this box, I agree to receive appointment and consultation text messages from Arlington Autism Center at the mobile number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase or of receiving services. See our Privacy Policy and SMS Terms and Conditions.

Message frequency. Message frequency varies based on your interaction with us and your appointment schedule. Most individuals receive approximately 2 to 8 messages per month.

Message and data rates may apply. Your mobile carrier standard messaging and data rates may apply to messages you send and receive. Arlington Autism Center does not charge for text messages.

How to opt out. You may cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will not send you further text messages unless you opt in again. For help, reply HELP or contact us at (817) 538-3649 or contact@arlingtonautismcenter.com. Opting out of text messages does not remove you from phone or email contact, and it does not affect your ability to receive services from us.

Carriers. Carriers are not liable for delayed or undelivered messages.

How we handle your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We share personal information only in the limited circumstances described below:

Service providers. We use vendors that help us operate our practice, for example our website host, our customer relationship management and scheduling platform, our messaging provider, our analytics provider, and our electronic health record and billing systems. These vendors may process your information only to perform services for us and are contractually restricted from using it for their own purposes.
Health plans and payers. With your authorization, we share the information necessary to verify benefits, obtain authorizations, and submit claims.
Legal and safety. We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the safety of a client, our staff, or the public.
Business transfers. If our practice is involved in a merger, acquisition, or transfer of assets, client information may be transferred as part of that transaction, subject to this Policy.

We do not sell personal information, and we do not share personal information with third parties or affiliates for their independent marketing or promotional purposes.

5. Protected Health Information

Information that identifies you and relates to your or your child health care is Protected Health Information under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information created or received in connection with treatment is governed by HIPAA and by our Notice of Privacy Practices, which is provided at intake and available on request at contact@arlingtonautismcenter.com. Where HIPAA and this Privacy Policy differ with respect to Protected Health Information, our Notice of Privacy Practices and HIPAA control.

Standard text messaging is not a secure or encrypted channel. We limit our text messages to scheduling and logistical content and ask that you not send clinical details, diagnostic information, or insurance identification numbers by text.

6. Data Retention

We retain inquiry and contact information for as long as needed to respond to you and to meet our legal, tax, and professional recordkeeping obligations. We retain SMS opt-in and opt-out records for as long as required to demonstrate compliance with messaging regulations. Clinical records are retained according to Texas law and applicable professional standards.

7. Your Choices and Rights

Text messages. Reply STOP to any message to stop receiving texts.
Email. Use the unsubscribe link in any non-transactional email, or contact us directly.
Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal and clinical recordkeeping obligations. Contact contact@arlingtonautismcenter.com or (817) 538-3649.
Analytics. You may disable cookies in your browser or use Google opt-out tools to limit analytics collection.

8. Children Privacy

Our services are provided to children, but our website is directed to parents, caregivers, and referring professionals. We do not knowingly collect personal information directly from children under 13 through our website. Information about a child is collected from a parent or legal guardian. If you believe a child has submitted information to us directly, contact contact@arlingtonautismcenter.com and we will delete it.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may link to third-party sites, including social media pages and insurance resources. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date at the top of this page. Material changes affecting how we use your information will be posted prominently on this page.

12. Contact Us

Questions about this Privacy Policy, or requests regarding your information:

Arlington Autism Center
7511 US Highway 287 Frontage Road, Arlington, TX 76001
Phone: (817) 538-3649
Email: contact@arlingtonautismcenter.com